Delete Your Account
You can delete your GymNex account (app ID com.gymnex.app) at any time, from inside the app or by writing to us. This page explains how, and exactly what gets removed.
Option 1 — Delete it yourself in the app
- Open GymNex and sign in as the owner.
- Go to Profile and scroll to the very bottom.
- Tap Delete Account (just below Log Out).
- Enter your password and type DELETE to confirm.
- Tap Delete Account. You are signed out straight away.
You have 7 days to change your mind.
Your account is closed and you are signed out immediately, but nothing is deleted for 7 days. If you change your mind, just sign in again with the same details — GymNex will show a Restore My Account button, and one tap puts everything back exactly as it was. After 7 days the deletion runs automatically and cannot be reversed.
Staff logins can't do this. A staff or partner login belongs to the gym owner's account, not to the staff member. If you are staff and want your login removed, ask the owner to delete it from Profile → Staff.
Option 2 — Ask us to delete it
Email gymnexapp@gmail.com or WhatsApp +91 95292 80485 from the phone number or email registered on the account, with the subject "Delete my GymNex account". We verify that the request comes from the account owner and complete the deletion within 7 working days.
What is deleted (after the 7 days)
Once the 7 days pass, deletion permanently removes, for your gym:
- Your login and profile.
- All member records — names, phone numbers, photos, addresses and notes.
- All attendance records, for members and staff.
- All fee payments, expenses, Pro Shop sales and receipts.
- All branches, batches, staff logins, plans, inquiries and settings.
- All uploaded images, including member photos and your gym logo.
After the 7 days this cannot be undone. There is no recycle bin and no backup we can restore from once the deletion runs. If you may need your records later — for accounts, GST or your own reference — export or print them before the 7 days are up.
What we keep, and for how long
Everything listed above is removed from the GymNex app and database, including your subscription payment history inside the app. Two things sit outside it:
- Invoices and transaction records for subscriptions you paid us remain in our accounting records and with our payment processor (Razorpay) for up to 8 years, because Indian tax and company law requires it. These are financial records only and are not used to identify or contact you.
- Anonymous, aggregated statistics that can no longer be linked back to you or your gym may be kept indefinitely.
Nothing else is retained. Deleting your account does not automatically cancel a subscription billed by a third party; contact us if one is still active.
Questions
Write to gymnexapp@gmail.com or see our Privacy Policy.